Reporting Sickness and Cancellations

It’s getting to that time of year again when the nasty bugs start striking us all down. We know that sometimes you won’t be able to make it into work.  For us to deal with sickness and cancellations effectively we must know about them in a timely manner. So to report sickness or cancellations please call us on 0121 451 2707 between 07.00 – 22.00 hours then follow up with an email to bookings@teamlocum.com and a text to 07537410469.  That covers all bases.

The office opens Monday – Friday 07.00 – 17.00 hours and on Saturday from 07.00 – 10.00 hours. Outside office hours the main phone line 0121 451 2707 is diverted to our on-call service mobile phone. You do not have to dial a different number.  The phone is answered by our on-call team from 07.00 until 22.00 hours each night including Saturdays and Sundays and . If they are on the mobile phone then you will be able to leave a voicemail.

Recently, a number of locums have been just emailing the locum consultant they normally deal with and the emails are not picked up until that person comes in to work at 09.00 hours the next day.  Then we are too late to deal with the problem and we have less than delighted clients calling us to find out where their locum is. Please all follow the procedure above and we’ll be able to sort things out quickly and efficiently. Thanks to you all for cooperation. It is much appreciated.

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