Frequently Asked Questions for Locums

How do I register to work as a locum with Team Locum?

Our online registration could not be simpler. It takes about 15 minutes to complete. During the process, we’ll ask you for a few documents in electronic format. Either scans or clear photographs of the documents (in JPG or PDF format) will normally be fine. The exact documentation we require will vary depending on your profession, but when you start your application you’ll see all the details you need. If there’s any documentation or information you don’t have to hand during the application process, don’t worry – you can pause your application at any time. Simply log out and return when you’re ready. When you next log in, the website will take you straight back to the page you previously reached.

If at any stage you run into difficulty, please contact the office on 0121 451 2707, and we’ll be very happy to help.

Once you’ve completed the online application process, our Registrations Team will be in touch to acknowledge your application and clarify your needs. Subject to you being happy to proceed, your documentation being complete, and the Registrations Team being able to obtain satisfactory references, your account will be activated as soon as possible. You’ll then be able to log back into the website as a fully active locum.

What Happens Next?

After registration, it’s vitally important for you to set your availability using our online calendar feature (you’ll find it via the My Schedule selection within your profile). This lets the Team know at a glance when they can potentially book you. If the Team don’t know when they can book you, it’s far less likely that you’ll get bookings.

You’ll receive an introductory call from the Bookings Consultant who manages your region of the country. She or he will answer any questions you may have remaining, and build up a more detailed picture of precisely what you’re looking for.

You’ll begin to receive emails with information about forthcoming bookings – for which you can apply simply by replying. You’ll also be able to apply for bookings via our website / web app. The Bookings Team may call you regarding bookings when you’re available, and of course you’re welcome to call the office to apply for bookings too.

We ask you to communicate as much information to us about your availability as you possibly can, and to ensure that you update any documentation before it expires. The Accreditations page within your online profile will warn you when any documentation you’ve provided is soon to expire.

For your enquiries… 0121 451 2707
or visit the TEAM LOCUM HOMEPAGE for more info.

What is the work status of a locum?

Locum Pharmacists and Optometrists work on a self employed basis. That means that you are responsible for the payment of your tax and national insurance. We recommend that you use the services of an accountant to complete your end of year tax return.

How do I get paid?

When you register with Team Locum Limited you will be sent details of how each client makes payment to locums. Please keep this information safe as you will need to refer back to it on a regular basis. When you accept bookings through Team Locum it is important that you ascertain, on each occasion, how payment is made and that you follow the process as instructed. We don’t have a large number of payment queries from locums but the majority we do have are because a step in the standard payment process has been omitted. E.g. if you fail to leave an invoice in store, it is highly unlikely that you will get paid.

Will I need the services of an accountant?

The simple answer is ‘yes’. When you start working as a self employed locum you need to keep accurate records of the work placements you do, the invoices you submit and any payment advices you receive from clients. Additionally, you will need to record any additional mileage that is not paid by clients so you can submit this on your annual tax return. If you keep these records yourself then it will reduce your accountancy bill at the end of the financial year.

What do I do if I can’t fulfil an assignment?

There will be occasional times when you will not be able to fulfil an assignment for one reason or another. It is important then that you contact us by phone, text and email as soon as possible so that we can find a replacement. We can be contacted Monday – Sunday between the hours of 07.00 – 22.00hrs on 0121 451 2707. Out of these hours you can leave a message on the answer phone, send a text and an email. Please make sure that you use all three methods to contact us if possible. Please use the email: bookings@teamlocum.com to report sickness rather than emailing a specific coordinator. All our consultants will have access to this email address if they are on-call. All texts go into the same bookings inbox. Please remember to put your full name at the end of the text message so that we can identify you quickly. We will then contact you to let you know that we have your message if we have not already spoken to you on the phone. We would appreciate you all keeping cancellations to a minimum wherever possible.

What do I do if I am running late for an assignment?

Please contact us on 0121 451 2707 if you are running late for an assignment, letting us know why you are late and what your expected ETA (estimated time of arrival) is. We can then let the client and the store know when to expect you. We are required by our clients to keep a record of lateness and locums who are regularly late for assignments can expect to see their work opportunities significantly reduced.

Will I get feedback on my work?

We love feedback both ways. Tell us how much you enjoyed your day and if the pharmacy or optical practice says the same thing then we can look at making you ‘compatible’ and ‘preferred’ at that store. Everyone loves being the number one choice. If you’ve had an issue – let us know and we’ll do our best to help. If we receive less positive feedback about your work we’ll ask the clients to put it in writing and we’ll give you the opportunity to respond. Experience has taught us there are always two sides to a story.

For your enquiries… 0121 451 2707
or visit the TEAM LOCUM HOMEPAGE for more info.