FAQ

Frequently Asked Questions for Locums

Questions for clients further down.

How do I register to work as a locum with Team Locum?

Our new online registration could not be simpler taking about 15 minutes to complete. We have a list of documents you will require to complete the registration process so the first step is to find them then scan or photograph them downloading them onto your PC or tablet. Then follow the step by step process, saving each page as you complete it. You can stop at any stage and when you return it will be to where you left off. Once your have completed the process we will need to check that you have submitted all the relevant documentation and we’ll have to contact your referees. That done so long as your references are satisfactory your account will be activated and you will have full access to view our vacancies and update your calendar.

What is the work status of a locum?

Locum Pharmacists and Optometrists work on a self employed basis. That means that you are responsible for the payment of your tax and national insurance. We recommend that you use the services of an accountant to complete your end of year tax return.

How do I get paid?

When you register with Team Locum Limited you will be sent details of how each client makes payment to locums. Please keep this information safe as you will need to refer back to it on a regular basis. When you accept bookings through Team Locum it is important that you ascertain, on each occasion, how payment is made and that you follow the process as instructed. We don’t have a large number of payment queries from locums but the majority we do have are because a step in the standard payment process has been omitted. E.g. if you fail to leave an invoice in store, it is highly unlikely that you will get paid.

Will I need the services of an accountant?

The simple answer is ‘yes’. When you start working as a self employed locum you need to keep accurate records of the work placements you do, the invoices you submit and any payment advices you receive from clients. Additionally, you will need to record any additional mileage that is not paid by clients so you can submit this on your annual tax return. If you keep these records yourself then it will reduce your accountancy bill at the end of the financial year.

What do I do if I can’t fulfil an assignment?

There will be occasional times when you will not be able to fulfil an assignment for one reason or another. It is important then that you contact us by phone, text and email as soon as possible so that we can find a replacement. We can be contacted Monday – Sunday between the hours of 07.00 – 22.00hrs on 0121 451 2707. Out of these hours you can leave a message on the answer phone, send a text and an email. Please make sure that you use all three methods to contact us if possible. Please use the email: bookings@teamlocum.com to report sickness rather than emailing a specific coordinator. All our consultants will have access to this email address if they are on-call. All texts go into the same bookings inbox. Please remember to put your full name at the end of the text message so that we can identify you quickly. We will then contact you to let you know that we have your message if we have not already spoken to you on the phone. We would appreciate you all keeping cancellations to a minimum wherever possible.

What do I do if I am running late for an assignment?

Please contact us on 0121 451 2707 if you are running late for an assignment, letting us know why you are late and what your expected ETA (estimated time of arrival) is. We can then let the client and the store know when to expect you. We are required by our clients to keep a record of lateness and locums who are regularly late for assignments can expect to see their work opportunities significantly reduced.

Will I get feedback on my work?

We love feedback both ways. Tell us how much you enjoyed your day and if the pharmacy or optical practice says the same thing then we can look at making you ‘compatible’ and ‘preferred’ at that store. Everyone loves being the number one choice. If you’ve had an issue – let us know and we’ll do our best to help. If we receive less positive feedback about your work we’ll ask the clients to put it in writing and we’ll give you the opportunity to respond. Experience has taught us there are always two sides to a story.

Frequently Asked Questions for Clients

What is the cost of having a locum?

Our booking fees vary according to requirements but are generally between £18.00 to £20.00. Discounts will be considered for block bookings. Please contact us on 0121 451 2707 for pharmacist and optometrist rates as these vary according to location.

How are locums screened – what qualifications do they have?

Our recruitment process is extremely rigorous with all locums being thoroughly screened before being registered. We always obtain two professional references and ensure that we check all documentation before accepting a locum onto our register. The skills sets of our locums vary so please let us know if you require any specific qualifications or accreditations and we’ll make sure that we find a locum who matches your requirements.

How quickly can you respond to emergency requests?

We open the Team Locum office at 07.00 hrs every weekday and we are able to respond very rapidly to requests for emergency cover. We can dispatch pharmacists and optometrists within minutes of a call being made, ensuring that pharmacies and optical practices open on time. Our of office hours our on-call team will be happy to help. Simply call our office number 0121 451 2707 and the phone will go straight through to our on-call consultant.

Can you cover block bookings?

Some locums prefer block work and it is often preferable to have continuity in your pharmacy or practice. So give us a call on 0121 451 2707 to organise your block bookings.

How can we give feedback on locums?

We don’t get to see our locums working directly so your feedback is invaluable to us. If a locum performs well, let us know so we can make them compatible with your store and gradually we can get together a small team of locums that you prefer and who can deal with your future requirements. The locums love to hear when they’ve done a great job. If a locum has not had such a good shift then please let us know the full details and we’ll do our best to resolve anything outstanding. There’s nothing wrong with bad feedback if it’s justifiable and we can’t do anything to improve things if you don’t tell us how.